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FAQs

FAQs

Is there a difference in the price of a product on the website and in stores?

  • The price of a product is the same in stores and online.
Are products the same as displayed?
    • All images displayed on Beyond East social media and website are of original products designed and shot in-house. However, the colors of products may slightly vary due to photographic lighting sources or device display settings.
    How to signup for regular updates regarding Beyond East?
      • You can subscribe to our newsletter by clicking on ‘subscribe for latest updates' to receive the latest updates via email.
      How can I unsubscribe to the newsletter?
        • Click on ‘unsubscribe’ at the bottom of any newsletter received via email.
        I forgot the password to my account. Can I retrieve it?
          • Click on ‘Forgot password’. A link will be sent to the email address that was used for signing up.
          • Click on the link received via email to reset your password.
          How can I confirm that my order is placed?
            • An email entailing e-receipt and order details will be sent as soon as the order has been placed. Furthermore, a confirmation call or a text message will be received to confirm your order.
            How can I know my order status? 
              • After the order is placed and confirmed, an email will be sent once the order is shipped. Further, you can also reach us out on our e-mail (info@beyondeast.com.pk), or on our official social media Facebook or Instagram for more information. You can also contact us by calling on our UAN number: +92-317-23-11111.
              How can I exchange my order if I receive a defective/incorrect item?
                • Please note that all orders go through strict quality checks before dispatch. However, a human error might cause exceptions. In that case, contact our Customer Service department via e-mail (info@beyondeast.com.pk), or on our official social media sharing images of the defective article along with your order number. You can also contact us by calling on our UAN number: +92-317-23-11111.
                Is my personal information confidential?
                  • Beyond East does not rent, sell, barter, or trade email addresses. When an order is placed with us, we collect information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.
                  How to get in touch with the Customer Care department?
                    • You can share with us your queries or comments by emailing us at info@beyondeast.com.pk or get in touch via social media Facebook or InstagramYou can also contact us by calling on our UAN number: +92-317-23-11111.
                    Is it compulsory to register to make a purchase?
                      • You can always check out as ‘guest’, without having to create a user account for the website. However, we do recommend signing up with us to make shopping easier by having your contact details, a record of orders, returns, and invoices saved.
                      Can I place an order by phone?
                        • We do accept orders on phone. However, complete details of postal address, email, contact number, and order are required. You can contact us by calling on our UAN number: +92-317-23-11111.
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